1. Scope and Contact

McGlothlin Venture Group LLC dba LabRoute Direct ("we," "us," or "our") uses personal information to respond to inquiries, operate this website, and support courier-service communications. This Notice covers those activities. Customer-specific handling instructions and separate agreements may also apply to information processed in providing a delivery service.

This Notice explains our practices; it is not a request for consent to every activity described. Where consent is required, it must be obtained separately.

McGlothlin Venture Group LLC dba LabRoute Direct is based in Houston, Texas. For general inquiries or privacy requests, email info@LabRouteDirect.com, use our Contact Us form, or call (281) 417-4747.

2. Information We Receive

• Information you provide: your name, organization, email address, telephone number, message, requested service, pickup and delivery details, and other information supplied through forms, email, or calls.
• Service-related information: contact and delivery details supplied by a customer or another authorized person, correspondence, and billing information where relevant to an engagement.
• Website information: IP address, browser and device information, referring pages, visited pages, approximate location derived from technical information, and activity such as clicks and timestamps.

Do not include unnecessary patient information, medical records, Social Security numbers, or payment-card details in a general website form. If confidential information is needed, contact us to agree on an appropriate method.

3. How We Use Information

We use information to answer questions, prepare quotes, evaluate and coordinate delivery requests, communicate with customers and recipients, maintain business records, protect the website, prevent misuse, improve our services, and meet legal or contractual obligations.

We also use website activity information to understand traffic and usability, subject to relevant cookie choices. We do not treat an ordinary service inquiry as consent to unrelated marketing.

4. Sharing and Service Providers

We share information as reasonably needed with website hosting, form-processing, communications, IT, and other providers that support our operations; delivery participants who need contact or shipment details; professional advisers such as accountants, insurers, and attorneys; and payment providers when relevant to an agreed service.

We may disclose information to comply with law or valid legal process, protect rights and security, or support a business transfer subject to applicable protections. The information involved depends on the purpose—for example, contact details and submitted messages for communications, or technical usage data for website operation.

We do not sell personal information or use or share it for targeted advertising, including cross-context behavioral advertising. Providers may process information under their own applicable obligations as well as their arrangements with us.

5. Squarespace and Website Technologies

Squarespace hosts this website and processes submitted form information and technical visitor information to provide website services. It also supports site analytics. See Squarespace’s Privacy Policy for its own processing practices.

Our inquiry forms use Google reCAPTCHA through Squarespace to help distinguish legitimate requests from automated abuse. This security service processes technical and interaction information for risk analysis. Google Fonts delivers the website typography and receives connection information such as your IP address and browser details when fonts load. External links lead to services whose practices we do not control. Our Cookie Notice explains platform cookie examples and how to manage optional cookies.

Squarespace states that a browser’s Do Not Track setting changes how visits are counted, but page-view measurement can still occur. Do Not Track therefore does not switch off all website analytics. Use the preference control in our Cookie Notice to manage optional cookies. Global Privacy Control and other legally recognized opt-out preference signals are separate from Do Not Track. Our no-sale and no-targeted-advertising practices apply to every visitor, whether or not a signal is enabled. You may also submit an applicable opt-out request through the contact channels below.

6. Sensitive and Shipment Information

We recognize the importance of confidentiality in medical, laboratory, and industrial deliveries. The general website is not a patient portal and is not intended to receive protected health information or sensitive shipment documentation. Appropriate handling, access, and confidentiality arrangements must be established directly for a service that requires them.

This website Notice does not replace a healthcare provider’s privacy notice, a required business-associate agreement, or other duties that may apply to a particular engagement.

7. Retention and Security

We retain information for as long as reasonably needed for the purpose for which it was collected, the service relationship, and applicable legal, accounting, insurance, or dispute-resolution requirements. The relevant criteria include the kind of record, whether an inquiry or service remains active, required retention periods, and the need to resolve a dispute. Retention periods vary by record type and purpose.

We use reasonable administrative, technical, and organizational safeguards appropriate to the information. No internet transmission or storage system can be guaranteed completely secure.

8. Privacy Requests and Appeals

Depending on applicable law, you may have rights to confirm whether we process your personal information and to access, correct, delete, or obtain a portable copy of it, and to opt out of sale, targeted advertising, or certain significant-decision profiling. Applicability and exceptions depend on the information, relationship, and law.

Submit a request by emailing info@LabRouteDirect.com, using our Contact Us form, or calling (281) 417-4747. Identify the right you wish to exercise. We may request proportionate information to verify identity or an agent’s authority; do not send identification documents unless we arrange a suitable method.

Where the Texas Data Privacy and Security Act applies, we respond without undue delay and within 45 days. If permitted, we may extend that period once by 45 days and explain the reason within the initial response period. Requests are free at least twice each year; a fee or refusal is permitted only where the law allows. You do not need to create an account to submit a request. To appeal a denial, contact us through the same channels and identify it as a privacy appeal. We respond to a Texas-law appeal in writing within 60 days and explain our reasons. If we deny the appeal, we provide a way to submit a complaint to the Texas Attorney General. You may also contact the Texas Attorney General. We will not unlawfully discriminate for exercising privacy rights.

9. Children and Visitors Outside Texas

This website is directed to adults seeking business courier services, not children under 13. We do not knowingly collect children’s personal information. Contact us if you believe a child has provided it so we can address the request appropriately.

LabRoute Direct operates in Texas. Website providers may process information in the United States and other countries where they operate. Privacy laws and protections can differ by location; mandatory rights that apply to you are not waived by using the website.

10. Updates

We will post changes here and revise the Last Updated date. For a material change, we will provide any additional notice or consent process required by law. A revised Notice does not itself authorize a new use of previously collected information that would require consent.